Terms Overview
satisfaction guarantee
Capturing your precious moments should be a joyful and fulfilling experience, and your comfort during the photoshoot is my top priority. I understand that choosing a photographer is a personal decision, and building trust from the start is crucial. My goal is to create a relaxed and enjoyable atmosphere, ensuring you feel at ease and valued during our time together. That’s why I’ve introduced this satisfaction guarantee, focused on your photoshoot experience itself.
How does it work?
- Book your session – Choose the photography service that best suits your needs and book your session with me. I’ll discuss your requirements and what you envision for your photos.
- Experience your session – Relax and engage in your photoshoot. I’ll do my best to make you feel comfortable and guide you to capture beautiful moments.
- Contact me immediately – If, for any reason, you are significantly unhappy with the photoshoot experience itself, you must contact me within 24 hours of the session ending at [email protected] to explain your concerns.
- My commitment – If you contact me within the 24-hour timeframe regarding genuine dissatisfaction with the photoshoot experience, and subsequently, you do not receive any photos from the session, I will promptly process a full refund of your photoshoot fee.
Important Considerations:
(Please read carefully)
- This guarantee specifically addresses your satisfaction with the photoshoot itself, such as my conduct, professionalism, and ability to create a comfortable environment.
- To be eligible for a potential refund under this guarantee, you must contact me within 24 hours of the photoshoot’s completion. Feedback received after this timeframe will be considered for improving future sessions but will not qualify for a refund under this policy.
- A refund under this policy will only be considered if you have contacted me within the 24-hour window regarding dissatisfaction with the photoshoot experience and you have not received any final edited photos from the session. Once final edited photos are delivered, this specific photoshoot satisfaction guarantee no longer applies, as the focus shifts to the quality of the final product (which is not covered by this specific clause).
- This guarantee does not cover dissatisfaction with the artistic style or post-processing of the final photos. My portfolio and prior discussions should give you a clear understanding of my artistic approach.
- My ability to provide a positive photoshoot experience relies on your cooperation and participation.
- Open communication during the session is encouraged to address any immediate concerns.
I want your experience with my photography to be positive from the very beginning. This photoshoot satisfaction guarantee is my way of ensuring you feel confident and comfortable during your time with me.